Refund Policy

t Uniqify, customer satisfaction is our top priority. We strive to provide high-quality digital products and a seamless shopping experience. Please read our refund policy carefully to understand the conditions under which refunds are issued.

Digital Goods Refund Policy

1. Non-Refundable Products

Due to the nature of digital goods, we maintain a strict no-refund policy for all active products. Once a digital product has been delivered and activated, it is considered final and non-refundable.

2. Refunds for Defective Products

In the event that a digital product you purchased is defective, broken, or not working as intended, you are eligible for a full refund. Please note the following conditions:

  • Eligibility Period: You must request a refund within 7 days of purchase.
  • Proof of Defect: To process your refund, we may require proof of the defect, such as screenshots or error messages.

3. How to Request a Refund

To request a refund for a defective digital product, please follow these steps:

  1. Contact Support: Email our customer support team at [email protected] with your order details and a description of the issue.
  2. Provide Documentation: Include any relevant screenshots, error messages, or other documentation that can help us verify the defect.
  3. Refund Processing: Once we have reviewed and verified the defect, we will process your refund within 7 business days.

4. Exceptions

  • Download Errors: If you experience issues downloading your digital product, please contact our support team for assistance. Refunds for download errors will be considered on a case-by-case basis.
  • Unauthorized Purchases: If you believe your account was used to make an unauthorized purchase, please contact our support team immediately. We will investigate and take appropriate action, which may include issuing a refund.

5. Contact Us

If you have any questions or need further clarification regarding our refund policy, please don’t hesitate to contact us at [email protected]. Our team is here to help and ensure you have a positive experience with Uniqify.

Thank you for choosing Uniqify. We appreciate your understanding and cooperation.